Pig Ears Company delivers worldwide. Our primary country-specific stores serve customers in Australia, Canada, Ireland, New Zealand, Singapore, the United Kingdom, and the United States of America. Customers in these countries benefit from local warehousing, faster delivery times, and locally priced orders.
For customers in countries not currently served by a dedicated country store, international delivery is available. Please contact us at [email protected] to discuss options and obtain a shipping quote.
Orders placed through our dedicated country stores are typically processed within 1–2 business days and delivered within the following timeframes:
These timeframes are estimates and may vary during peak periods (such as public holidays and seasonal shopping events), adverse weather conditions, or due to carrier delays beyond our control.
For countries outside our primary store network, delivery typically takes 7–21 business days, depending on the destination country, customs clearance, and local postal or courier networks. International orders may be subject to import duties, taxes, or customs fees levied by your country's authorities. These charges are the responsibility of the recipient.
Shipping costs are calculated at checkout based on your delivery address, selected delivery speed, and order weight. Many of our country stores offer free shipping on orders above a specified minimum order value — please check the relevant country store for current free shipping thresholds.
Express delivery options are available at an additional cost in most locations. Pricing is displayed transparently at checkout before you confirm your order.
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your delivery in real time. If you have not received your tracking information within 3 business days of placing your order, please contact our support team.
If your order arrives damaged or if you receive incorrect products, please contact us within 14 days of delivery at [email protected]. Please include your order number, a description of the issue, and, where possible, photographs of the damaged or incorrect items. We will arrange a replacement or full refund at no cost to you.
For health, hygiene, and food safety reasons, we are unable to accept returns on opened food products. If you are dissatisfied with your purchase for reasons other than damage or incorrect items, please contact our customer support team and we will do our best to resolve the situation to your satisfaction.
Approved refunds are processed within 5–10 business days of our team confirming the refund. Refunds are issued to the original payment method. Processing times may vary depending on your bank or card issuer.
Our customer support team is available 7 days a week to assist with any delivery or returns queries.